Shipping policy
Shipping Policy
Processing Times
All orders are processed within 1–3 business days after your order is placed. During high-demand periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Canada & United States
Estimated delivery time: 5–12 business days
International Orders
Estimated delivery time: 7–18 business days
Shipping times may vary depending on your location, customs processing, local courier delays, weather conditions, or high seasonal demand.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update after shipment.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping information, contact us as soon as possible at [your support email] before your order is shipped.
Lost or Delayed Packages
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur that are outside of our control.
If your package appears lost or has not arrived within a reasonable timeframe, please contact us at [your support email] and we will do our best to assist you.
Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.
Split Shipments
In some cases, orders containing multiple items may arrive in separate packages depending on warehouse availability and inventory locations.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: [your support email]
Business Hours: Monday – Friday, 9AM – 5PM EST